POLICIES & NOTICES :
General terms:
Licensed taxis and private hire vehicles are insured for passenger and third party claims as per Council Licensing terms, however customers personal property is carried entirely at their own risk and the company shall not be liable or held responsible for any loss or damage to said property. If you cannot book with the driver directly, AppsGo Ltd will not take any responsibility unless you book through our system.
Apps Go Ltd Ltd reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. AppsGo Ltd accepts no responsibility for costs incurred from a failure to abide by these terms.
Pricing :
AppsGo Ltd’s prices are calculated automatically with the distance, time of travel and number of passengers traveling taken into consideration.AppsGo Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.AppsGo Ltd reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. AppsGo Ltd accepts no responsibility for costs incurred from a failure to abide by these terms.
On Journeys collecting from an airport AppsGo Ltd does not charge for the 1st 30 minutes waiting time after the plane has landed.Waiting time charges will however start once the 1st 30 minuets has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £30/hr pro rata.Waiting time for all other journeys will be charged at £30/hr pro rata from the scheduled pick up time. The driver will ask you for the money or we can take this from your card if you prefer.
Fixed price bookings
AppsGo ltd may propose a fixed price reservation under the following conditions. Unless otherwise specified in written communication by the client and approved by the organization, all such reservations involve one pick-up and one drop-off point, excluding any waiting time unless a prior agreement has been established.
For private transportation we have the capacity to facilitate up to 8 passengers. We kindly request that you allocate approximately 30 minutes for this journey. Our pick-up services are accessible within a two-mile radius of Glasgow’s city center. Our vehicles are equipped to hold either six large suitcases or four small cabin bags.
Tolls / Airport Fee :
Any Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
Amendments :
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
Re-Booking :
All bookings must be made through the office either via the website, telephone or E-mail. In this way confirmations are sent out and the journey is insured.
We kindly request your utmost attention to ensure that you bring along the designated luggage as per your prior disclosure during the booking process. It is of utmost importance that you adhere to the specified luggage limit, as exceeding this threshold may result in supplementary charges being levied by the driver. It is essential to note that if the number of luggage items surpasses our capacity, we regretfully inform you that we are not bound by any obligation to transport them.
The 9-seater or Minivan (up to 8 passengers) has a luggage allowance of 6 large cases and 4 small cabin bags, or space for 8 medium cases and 4 small cabin bags. For the saloon or 5-seater (up to 4 passengers), you can accommodate 2 large luggages or 4 small cabin bags.
If the luggage exceeds the allowed limit, our driver may refuse to take it or charge an additional fee for excess baggage.
AppsGo Ltd will accept any cancellation for taxi or Airport transfer as long as 48 hours notice is provided. There will be a £3 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.
If you do not receive an email from AppsGo Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is + 44 07985596361
Refunds will not be issued in the following circumstances:
– No refund is made if the passenger does not show up for pre-paid journeys.
– No refund is made for cancellation of a booking with less than 48 hours notice provided or afterwards.
– All other circumstances where a refund may be possible should be addressed directly with AppsGo Ltd’s customer services.
Complaints :
Any complaints regarding our service should be raised in writing with our office, preferably by replying to your confirmation email. All complaints must be submitted within 30 days of the event that gave rise to the complaint. Please email us at : admin@appsgo. co. uk. Please note that some calls may be recorded for quality and training purposes.